Contact Us

Our customer service team is always happy to help with any holiday queries. The fastest way to get in touch is via LiveChat. Chat with us now with us in the bottom right corner.  

If you're currently in resort, the quickest and easiest way to reach us is through WhatsApp. You’ll be able to chat directly with our in-resort support team while you're on the go. Just log into your My Bookingaccount, head to ‘Help and Support’, and tap the link to start chatting. 

Prefer to call? You can still reach our in-resort team on +44 (0) 333 003 1934, but WhatsApp is the fastest way to get help while you're away. 

Using the 'My Booking' section of our website, you can request to make the following changes to your booking:

• Add in-flight extras such as bags or meals

• Change a passenger name

• Correct a spelling mistake

• Change your departure date

• Change your hotel, room type or board basis

• Cancel your holiday

• Add an additional passenger

• Request medical assistance

For most of these changes, you can find out the cost implications by logging in to your account. However, for some requests, we may need to contact our suppliers to provide you with a quote. Once we have received your request, we will aim to come back to you within 14 days. As per our terms and conditions, most amendments will occur an administration fee.

If you wish to cancel your booking, please log into your account via the My Booking section of our website.

Once logged in, select the 'Make a Change' option, followed by 'Cancel Booking'. Here you will see a full breakdown of the cost should you wish to cancel your booking.

Cancellation costs are subject to fees from our suppliers:

• Flights: Flights are non-refundable from the point of booking and therefore the cost of your flights cannot be refunded.

• Hotel: If you selected a non-refundable room at the time of booking, then we are unable to offer any refund. Some hotels can be cancelled at no charge and some may charge a partial fee depending on how close to your departure date is.

• Ancillaries: Transfers, Airport Extras and Travel Insurance are all non-refundable from the time of booking.

Checking in with Ryanair

When travelling with Ryanair for both your inbound and outbound flights, you’ll need to check in online for each reference number you have been given, as each number represents one leg of your flight.

Your details for online check in can be found on your booking confirmation, under the flight voucher section. Ryanair's online check in opens 24 hours before each flight is scheduled to depart, unless you purchased pre-allocated seating or a Flexi Plus ticket. If you did purchase one of these the online check in will be available up to 60 days before the departure date of your flight. You can also use the Ryanair smartphone/tablet app to check in! 

Please note: online check in will close 2 hours before each flight is scheduled to depart.

Please see our dedicated Ryanair FAQ page for more information.

Due to new airport health and safety measures, printed boarding passes will no longer be accepted. Please ensure that you are able to present boarding passes for your entire party on a smart device.

**Please note that failure to check in online with Ryanair in advance of your travel may result in charges at the airport.**

Checking in with easyJet

You need to check in online between 30 days and 2 hours of your flight departure time when flying with easyJet.

To check in online

Head to www.easyjet.com/en and find “Check in online”, which is located under “Manage Bookings” in the menu at the top. To check in, you’ll need the lead passenger's surname and your easyJet booking reference number.

Please enter the required Advanced Passenger Information and check in as it says on easyJet's website.

Due to new airport health and safety measures, printed boarding passes will no longer be accepted. Please ensure that you are able to present boarding passes for your entire party on a smart device.

**Please note failure to check in online could lead to additional charges at the airport**

Checking in with Sun Express

To check in online with Sun Express please go to www.sunexpress.com/reservation/ibe/modify and complete these steps:

• Click onto the “Tour Operator Bookings” tab.

• Please fill in your passenger surname, Reference number (On the Beach MYB number) and choose ON THE BEACH as Tour Operator name.

• Select your ‘From’ Departure airport & ‘To’ arrival airport, enter your departure date and number of passengers.

Checking in with Jet2

You’ll need to check in online when flying with Jet2. This can normally be done from up to 28 days before departure.

To check in online

Go to www.jet2.com and click on "Online Check In". From here, you can use your Jet2 reference number and lead passenger surname to log in and check in.

If you’ve read and followed the above instructions but you’re still having issues checking in for your flight, please send us a message via “My Messages” on the “My Bookings” section of our website.

Due to new airport health and safety measures, printed boarding passes will no longer be accepted. Please ensure that you are able to present boarding passes for your entire party on a smart device.

**Please note failure to check in online could lead to additional charges at the airport**

You can check your holiday balance at any time via the 'My Booking' section of our website, once logged select ‘View Payment Schedule’. Here you can view your payment history, your upcoming instalment plan and amounts due and make a payment.

Allowances for hand and hold luggage will vary from airline to airline - your entitlement will be marked on your booking papework. If you need to see this, log in to the My Booking section of our website and select the 'View Paperwork' option.